Our welcome email and its important informations

Once we have processed, set up and activated your order, we will send you a message with important information for our service. Below we describe the information contained in it and what it is needed for.

Your mail server name

The most important information is the name of your mail server. It is responsible for working with your e-mails and its name is needed for administration as well as for retrieving and sending your e-mails.

Our services are fail-safe and redundant, so the security and reliability of our services is permanent. The name of the mail server is the entry and exit gate for your messages.

Our mail servers are generally named after female characters from operas and plays. Currently these are e.g. zerlina.mailix.de. pamina.mailix.de, elektra.mailix.de or carmen.mailix.de. In the future there will be more names of mail servers.

Your Domain Name

You already know this name. It is the name of your personal domain, which you have chosen in the course of your order and which you want to use with your e-mail addresses.

A domain name has the form example.at or myname.com. Recently there are also unusual types of domain names like super.top or my.email. All these domain names work perfectly equivalent. Umlauts can also appear in domain names such as küche.eu.

Your domain name is always at the end of your email address after the at sign (@). You can choose the part of your email address before the @ sign yourself and set it up in the Mailix administration area (see below).

The URL of the administration area of your Mailix services.

With this Internet URL you can reach the administration area of the services purchased from Mailix. There you can manage mailboxes and email addresses, forwarding and all other features that we offer and that you have purchased.

We usually call this administration area Mailix UI, short for Mailix User Interface.

Usually, the URL to the Mailix UI will be structured as follows:
https://mailadmin.YOUR-DOMAIN-NAME

Your username to access the Mailix UI.

In order to manage your services in the Mailix UI, you will need login credentials, which we will provide in the welcome email.

Your username to the Mailix UI cannot be changed and must be entered into the ‘Username’ field on the login page to the Mailix UI.

Your password to access the Mailix UI.

To the username above also belongs a password. You will receive your password for initial access in the welcome email. Please note that you must change this password the first time you log in. This allows you to create a personal password that you can remember and should not share with anyone else.

Of course, to further secure access to Mailix UI, we also offer various types of 2-factor authorizations. We recommend at least enabling the very convenient time-based OTP option and connecting via a smartphone app (Google Authenticator, Authy, etc.). Instructions on how to do this can be found elsewhere here.

After activating the 2-factor authorization to the Mailix UI, the important administration access to manage your email services at Mailix is secured in the best possible way. This is very important, because many identity thefts and hacker attacks start with access to your email services. This is probably one of the reasons why you have chosen our services. Help us and secure your administration access to Mailix UI as good as possible!

You can change the password to the Mailix UI yourself at any time and it must be entered in the ‘Password’ field on the login page to the Mailix UI.

The URL of your webmail interface

Of course, you can access your mailbox not only with your smartphone, computer or tablet, but also with our webmail service conveniently via any browser with Internet access. Due to the IMAP technology, you will always see the same current mail content - no matter with which and how many devices you access your mailbox.

We offer our customers two different webmail systems, one is more tailored for private, family use, the other for business use. You can also use both or just the one you personally prefer. The differences and the details of how to use them are described here in the ‘Webmailer’ category.

If you have purchased our ‘Family’ package, you will by default have the webmail variant set up for personal use for easy access, if you have purchased a ‘Business’ package, you will find the business variant directly at your webmail URL.

Normally the URL to your WebMail area will be structured as follows:
https://webmail.YOUR-DOMAIN-NAME