Sometimes customers or potential customers ask if they can also completely disable all spam filtering systems at Mailix so that they receive 100% of the emails addressed to them regardless of their source.

The quick answer to that is no.

Further explanation on the use of SPAM filters:

For all Mailix customers, at least the following rules apply:

• If you disable all spam filters in your account, we will still generally enable a minimum filter to reject emails that score 15 (currently, subject to change) or higher on rspamd. So an individual setting of “No SPAM filtering” will be overridden by us at least for extreme SPAM mails.
• Acute IP blocking based on RBLs applies to all customers, regardless of their individual settings.
• We generally refuse to accept messages that do not meet our acceptance requirements (regarding security in e-mail transportation). You can see what these requirements are in our corresponding information document.

To avoid the first case, you can configure your rspamd filters in each mailbox as you wish. SPAM mails will then be delivered normally, except for extreme SPAM mails, which we generally reject.

In the second case, listed parties can only request delisting directly from the rspamd provider they are listed with (if they are not active spammers).

In the third case, only the sender of the e-mail message can urge its e-mail provider to setup its mail servers correctly so that general requirements for secure and reliable e-mail traffic are met. In the error bounce message he can see why a message is not accepted.

Why do I need SPAM filters?

In general, the lack of SPAM filters in a shared environment leads to a number of problems that would be felt in the form of performance degradation and increased spam volume (more success = more spam sent), forcing us to raise our prices to compensate. It is simply not a reasonable expectation to not have spam filters.

This is why every popular email service has a sophisticated spam filter that is beyond the user’s control to reject emails. Gmail, Yahoo, Hotmail, etc. they all have something like this. We are not trying to be like them. We just recognize the same problems that require it.